Job Vacancy : IT Support Specialist
Reporting to the Help Desk Manager, the IT Support Specialist provides first level user support for various IT systems by receiving problems reported by users and co-ordinating rapid and appropriate responses, including channelling requests for help to appropriate functions for resolution, monitoring progress and keeping users appraised of progress.
Job Requirements, Qualifications & Experience:
- University Degree in computer sciences or in related field.
- At least 1 year of experience directly related to the duties and responsibilities.
- Comprehensive knowledge computer hardware / software concepts.
- Knowledge of customer service techniques.
- Exceptional verbal and written English communication skills
- Knowledge of Arabic would be an advantage
- MCSE/ MCDST certifications would be a distinct advantage.
The successful candidate will demonstrate the following:
- Friendly and customer focused
- Ability to develop strong working relationships both with colleagues and the user community.
- Troubleshooting Windows XP/ Windows 2003 Server/ SQL 2000 and windows based software
- Ability to plan, co-ordinate and prioritise workload.
- Highly developed telephone manner.
- Communicates effectively and clearly both verbally and in writing.
- Methodical approach to problem solving / diagnosis of faults using the appropriate tools
- Ability of work under pressure.
- Able to use own initiative and work unsupervised.
- Tact and diplomacy.
- Approachable, decisive and helpful.
- Displays motivation and perseverance.
