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Job at Jumeirah International Hotel : IT Support Specialist

Job Vacancy : IT Support Specialist

Reporting to the Help Desk Manager, the IT Support Specialist provides first level user support for various IT systems by receiving problems reported by users and co-ordinating rapid and appropriate responses, including channelling requests for help to appropriate functions for resolution, monitoring progress and keeping users appraised of progress.

Job Requirements, Qualifications & Experience:

  • University Degree in computer sciences or in related field.
  • At least 1 year of experience directly related to the duties and responsibilities.
  • Comprehensive knowledge computer hardware / software concepts.
  • Knowledge of customer service techniques.
  • Exceptional verbal and written English communication skills
  • Knowledge of Arabic would be an advantage
  • MCSE/ MCDST certifications would be a distinct advantage.

The successful candidate will demonstrate the following:

  • Friendly and customer focused
  • Ability to develop strong working relationships both with colleagues and the user community.
  • Troubleshooting Windows XP/ Windows 2003 Server/ SQL 2000 and windows based software
  • Ability to plan, co-ordinate and prioritise workload.
  • Highly developed telephone manner.
  • Communicates effectively and clearly both verbally and in writing.
  • Methodical approach to problem solving / diagnosis of faults using the appropriate tools
  • Ability of work under pressure.
  • Able to use own initiative and work unsupervised.
  • Tact and diplomacy.
  • Approachable, decisive and helpful.
  • Displays motivation and perseverance.
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